Thank you for choosing KAILH. We strive to provide excellent customer service, including efficient shipping and delivery of your orders. This Shipping Policy outlines important information regarding our shipping procedures and policies. Please read this document carefully before placing your order.

Processing Time:
Upon receiving your order, we conduct strict quality control and inspection. The processing time varies depending on the complexity, design, and size of the product. Larger orders may naturally require more time. Typically, it takes us up to 24 business hours to process your order. However, please note that the processing time can be influenced by factors such as the stock availability of individual items, weekend holidays, national holidays, etc. If your order includes highly popular items that are experiencing stock availability issues, it may take 1-2 business days to process and dispatch your order. We apologize in advance for any inconvenience caused by these delays and appreciate your patience.

Tracking My Order

Once your order has been shipped, a shipping notification will be sent to your email address, providing you with tracking details. You can also track the status of your order online by using the tracking number provided at (https://kailhswitch.net/pages/order-tracking). If you have any further questions regarding shipping, please feel free to reach out to us via email at sales12@kailh.com. We are here to assist you!

Which destination do you offer free shipping on orders over $150?

Currently, we provide free shipping for orders over $150 in 29 destinations. The following is the list of destinations(Not including remote areas) corresponding to our logistics:

DHL Express ： US, Japan, South Korea, New Zealand, Canada, Mexico

Yuntrack：United Kingdom, France, Germany, Italy, Spain, Netherlands, Belgium, Ireland, Czechia, Poland, Portugal, Sweden, Austria, Denmark, Brazil, Australia

SF Express：Mainland China, Hong Kong/Macao, Taiwan

Com1Express ：Singapore, Malaysia, Thailand

For Canada, we'll ship through DHL Express and Yuntrack, the ETA of DHL Express is around 7 business days after we ship. There is a chance you might be taxed, but the chance of getting taxed is very low right now, it's less than 20%. Please be aware of that. 

For Spain, we can't ship to Balears Province, Las Palmas, and Santa Cruz de Tenerife. 

We can't ship to APO, DPO address and PO box. We don't ship to forwarding address.

For Korea🇰🇷, we require your personal customs code or birthday as per request by the Korean customs clearance. Put this in your order note.

Para o Brasil🇧🇷, e obrigatoriamente que forneca o numero do CPF ou CNPJ no campo do endereco. (we are required to provide either your CPF (format: xxx.xxx.xxx-xx) or company’s CNPJ (format: xx.xxx.xxx/xxxx-xx). Otherwise, we’re not allowed to ship out your parcel.)

For Switzerland🇨🇭, due to the local customs situation, we’ll ask for your confirmation via email that you agree to pay VAT to the local customs before we ship your parcel out. Since we can’t get the parcel back once we shipped it out, we’re not able to compensate you anything for your order to Switzerland due to VAT issue reason.

Fill in your city and zip code and try to match it withDHL's system, we can only ship if your address is accepted byDHL system, fill in where ever a place as shipping origin is fine if necessary.

When will you ship the item?

We‘ll ship the item in two business days and upload the tracking number ASAP, but the time of delivery depends on local delivery speed and customs clearance, which we cannot fully control. For US, Australia, New Zealand, Japan, Mexico, the ETA is 7-10 working days. For Hong Kong, we ship via SF Express. For Singapore, Malaysia, Thailand, Vietnam, the ETA is 7-15 working days. For rest of the destinations, It takes 15-20 working days for you to receive the parcel.

VAT or import tax included?

Due to the customs policy of different destinations, we CANNOT guarantee if there is a tax for you. Our product price does not include VAT or import tax of your shipping destination. But we’ll try our best to declare a comparatively reasonable value for the product.

From our previous experience, the following destinations haven’t been charged for import tax including the U.S, Singapore, South Korea and other EU destinations (except remote area) such as Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Luxembourg, the Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, United Kingdom

Remote area shipping cost.

Puerto Rico, Guam, Alaska, US Virgin Islands are required to pay $35 additional cost as per the quote from DHL. Shipping cost does NOT include extra costs defined as remote area shipping fees on DHL’s website, we will email to ask for $35 additional cost if your zip code is in remote area. Remote area list here (Search your shipping destination's name and you'll see remote area code) to check.

You can provide us with an alternative address that is not on DHL remote area list to avoid this cost.

Additional notice about shipping

This is the client’s responsibility to help with successful order delivery. There are several situations that the parcel will be returned to the shipping company’s country of origin warehouse:

-We will contact the client ASAP once we receive any notification from our shipping company that your parcel is stuck in the customs due to any custom clearance reasons. If the client does not provide any necessary information within 48 HOURS that is required by the customs (such as tax payment) in a timely manner. The parcel will be returned to the shipping company’s country of origin warehouse. If the client wants to re-ship the parcel, you may need to pay an additional fee(according to the bill from our shipping company). If you decided not to get the parcel at your own discretion, you may need to carry the burden of the return shipping cost (according to the bill from our shipping company). We will refund the retail price(not including the extra shipping cost if paid when you placed your order) after the deduction of the return shipping cost.

-We will contact the client ASAP once we receive any notification from our shipping company that either delivery address or phone number is incorrect. However, if the client does not reply to our inquiry promptly, it will lead to the failure of the parcel delivery. The client may need to carry the burden of additional costs for re-delivery.

-After the customer received the product if it is not related to a product quality problem and the customer wants to return the product, the customer needs to cover the return shipping cost. Once we received the product in our warehouse, we will issue a refund for the product cost via Stripe.

-If it appears as "Delivered" on the courier's website (ie: DHL) for more than 1 (one) month, the delivery details on the courier's website will be deleted. The courier will not provide any compensation to us for these orders, that's why we can't provide any refund if the client does not inform us to investigate the parcel via email 1 (one) month after it has been "Delivered" on courier’s website.