All KAILH Switch are covered under our 1-year, all-inclusive manufacturer's warranty for the owner against all manufacturing defects.

Note: The warranty is provided in addition to the rights and remedies granted to you by the seller or granted to you under applicable legislation. Therefore, any remedy (e.g. rectification, claim for damages, right to terminate the contract) granted by Kailh or by the law applicable remain unaffected e.g., the right to claim lack of conformity within 12 months from the date of purchase.

The warranty covers all defects compared to the specification of the product in question, that may arise in the product within the below-mentioned warranty period, however, with the exceptions set out below.

Unless otherwise explicitly stated in documents provided in connection with the purchase, the warranty period is twelve (12) months.

The warranty period starts when the product(s) is delivered to the first end-user. This warranty does not extend to any product whose serial number has been defaced or altered.

Note: If it appears as "Delivered" on the courier's website (ie: DHL) for more than 3 months, the delivery details on the courier's website will be deleted. The courier will not provide any compensation to us for these orders, that's why we can't provide any refund if the client does not inform us to investigate the parcel via email 3 months after it has been "Delivered" on the courier’s website.

The following are NOT covered by the warranty:

- Defects that have been caused by wrongful use, incorrect installation, incorrect repairs/modifications, maladjustment of the product, or neglect, including but not limited to “burn in”, overdriving of speakers, and similar wrongful use.

- Defects that have been caused by lightning, fire, water, or other events of force majeure.

- Defects in consumables, or use beyond the expected lifetime of the consumable in question.

In order for the warranty to apply, and to claim under the warranty, you MUST include the original invoice(or any proof of purchase) of Kailh where you wish to make your warranty claim, an image or video showing the product problem comply with our warranty policy.


If the client found that the product or color is not what you ordered, please help to provide a photo to include the product and tracking number written/printed on paper, then, shoot an email at sales12@kailh.net to reach our customer service department within 7 days after order delivered.


Note: If it appears as "Delivered" on the courier's website (ie: DHL) for more than 3 months, the delivery details on the courier's website will be deleted. The courier will not provide any compensation to us for these orders, that's why we can't provide any refund if the client does not inform us to investigate the parcel via email 3 months after it has been "Delivered" on the courier’s website.